The UK government is launching a new scheme next month designed to safeguard homeowners against unscrupulous contractors. The initiative includes a database of vetted traders and a payment structure that holds customer funds in an account, releasing them only as specific project milestones are reached.
The move follows data indicating that over 25% of individuals who undertook home improvements in the last 18 months encountered issues, such as contractors abandoning projects after receiving upfront payments. According to a survey commissioned for the Competition and Markets Authority, consumers lost more than £10 billion in 2024 due to unfair practices, inflated costs, and project failures.
Prime Minister Andy Burnham stated that the initiative aims to support "decent, hardworking" professionals while putting "cowboys out of business." Business Secretary Jonathan Reynolds added that the goal is to allow consumers to invest in home improvements with greater security.
However, the plan has faced criticism from various sectors. The National Federation of Builders expressed skepticism that a voluntary scheme would deter bad actors, suggesting instead that a "passport" system for tracking project history would be more effective. Meanwhile, the Chartered Trading Standards Institute welcomed the effort but called for mandatory licensing to better facilitate the prosecution of fraudulent operators. Political opposition also raised concerns, with the Conservatives warning of increased administrative burdens for legitimate firms, and the Liberal Democrats arguing that rogue operators are unlikely to voluntarily join a regulated scheme.
In addition to the construction sector reforms, the government announced plans to regulate private bailiffs in England and Wales. These measures will introduce an independent complaints process and mandate higher professional standards to prevent intimidation and unfair treatment of those in debt.
Source: BBC News
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