CAF Bank, a provider serving over 14,000 non-profit organizations, has halted its online banking services since July 24. The suspension follows reports of suspected cyber fraud, leaving many charities unable to process payroll or pay suppliers.
The disruption has caused significant concern among affected organizations. Kevan Hodges, chief executive of the Maidstone-based charity 21 Together, described the situation as “appalling,” noting that his staff are worried about receiving their wages. Similarly, Bali Rodgers of the Safer Communities Alliance criticized the bank's communication, stating that many grassroots groups are losing confidence in the institution due to inconsistent updates and a lack of reassurance.
In response to the outage, CAF Bank CEO Alison Taylor issued an apology for the disruption. She explained that the bank is collaborating with external experts to address a vulnerability identified within third-party software linked to the online portal. Taylor emphasized that the core banking system remains secure and that the institution is prioritizing urgent transactions, such as payroll, through additional support teams.
The bank has stated that online services will remain unavailable until they can ensure the issue is fully and safely resolved. Source: BBC News
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