Eric Migicovsky, the founder of the revived Pebble brand, is urging customers to place their trust in the company despite concerns regarding a limited 30-day warranty on its latest e-paper smartwatches. Migicovsky emphasized that the company's ability to support its products differs from larger manufacturers that possess extensive global supply chains and retail networks.
The relaunch, which follows the original company's 2016 closure, has faced scrutiny after some users reported hardware failures, specifically instances of front glass cracking on the Pebble Time 2. According to a recent company blog post, Pebble has provided free replacements for 330 units out of more than 19,000 watches currently in use. Migicovsky stated that the company intends to continue offering free replacements for reasonable claims as long as possible, though he noted that they may eventually transition to a discounted replacement model.
Addressing the limitations of the startup, Migicovsky explained that the project is a "grassroots, bottoms-up relaunch." He noted that the company has been transparent about the nature of the product, advising consumers not to expect the same level of polish or longevity as devices from major corporations. "There’s just certain things that we could sign up to do, and there’s certain things that we couldn’t," Migicovsky said.
Looking ahead, the company is exploring the possibility of providing replacement parts to allow for DIY repairs. While no specific timeline for this initiative has been established, the founder maintains that the current hardware issues affect only a very small percentage of the total units shipped.
Source: The Verge
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